GEP is a diverse, creative team of people passionate about procurement. We invest ourselves entirely in our client’s success, creating strong collaborative relationships that deliver extraordinary value year after year. Our clients include market global leaders with far-flung international operations, Fortune 500 and Global 2000 enterprises, leading government and public institutions. 

We deliver practical, effective services and software that enable procurement leaders to maximise their impact on business operations, strategy and financial performance. That’s just some of the things that we do in our quest to build a beautiful company, enjoy the journey and make a difference. GEP is a place where individuality is prized, and talent respected. We’re focused on what is real and effective. GEP is where good ideas and great people are recognized, results matter, and ability and hard work drive achievements. We’re a learning organization, actively looking for people to help shape, grow and continually improve us.

Are you one of us?

GEP is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, national origin, religion, sex, disability status, or any other characteristics protected by law. We are committed to hiring and valuing a global diverse work team.

For more information please visit us on GEP.com or check us out on LinkedIn.com.

We are seeking a dynamic, engineering-minded Vice President of Technical Operations to lead part of our global implementation delivery team. This leader will manage a global team that blends technical implementation specialists, configuration and testing experts, and low-code development engineers focused on client-specific enhancements.

The VP will be responsible for ensuring successful, on-time, high-quality go-lives across multiple concurrent customer projects, building Centers of Excellence (CoEs), driving automation and productivity, and representing the technical delivery function in customer-facing settings. This is a critical, hands-on leadership role that blends delivery rigor with scalable operations and automation strategy.

1. Team & Operational Leadership

• Lead and manage a global team of technical professionals across implementation, testing, low-code development, supplier enablement, integrations, and data migration.
• Build and mature Centers of Excellence (CoEs) for each functional area to drive standardization, specialization, and repeatability.
• Establish scalable processes, SLAs, and governance models to ensure on-time and high-quality delivery.
• Develop and mentor a strong next level leadership team, fostering a high-performance, accountable culture.

2. Customer Implementation Excellence

• Oversee the successful technical execution of multiple concurrent implementations annually.
• Serve as the escalation point for technical issues on strategic customer accounts, providing confidence and guidance in challenging situations.
• Ensure UAT environments are stable, regression risks are minimized post-release, and customers have full trust in implementation quality.
• Collaborate closely with Customer Success, Support, and Product/Engineering teams to ensure alignment and smooth handoffs.

3. Automation & Productivity Innovation

• Champion the use of automation, low-code tools, and intelligent testing to improve productivity and quality within technical operations.
• Create a roadmap for reducing manual effort in configuration, testing, data migration, and integration through scalable tooling and frameworks.
• Track and improve productivity metrics to ensure this organization scales efficiently without linear headcount growth.

Ideal Candidate Profile

• 15+ years in enterprise SaaS or enterprise software, with strong roots in engineering or product development.
• 5+ years in technical services, implementation, or delivery leadership roles with global teams.
• Proven success managing large-scale technical implementation or services teams in a customer-facing role.
• Deep understanding of enterprise software implementations, including configuration, testing, integrations, and UAT practices.
• Experience setting up CoEs, operational frameworks, and global delivery models.
• Strong presence in front of customers and ability to lead through escalations.
• Passionate about productivity, quality, automation, and continuous improvement.

Key Success Metrics

• % of implementations delivered on time and within scope
• UAT environment stability and post-release regression incidents
• Automation ROI (e.g., time saved per implementation year over year)
• Productivity gains
• Customer satisfaction scores
• Reduction in implementation effort via repeatable assets/tooling